Informing Health Care Purchasers<br /> <br /> In today’s competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. <br /> <br /> This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
Grading Health Care
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The Science and Art of Developing Consumer Scorecards
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