Customer Service in Health Care

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.<br> <br> Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.<br> * Chapters focus on:<br> * Tools for establishing and measuring customer service teamgoals<br> * Creating customer service standards unique to yourorganization<br> * Tips on training sessions<br> * Strategies for maintaining top-of-mind awareness of customerservice among employees<br> * Customer service techniques for physicians and nurses<br> * An overview of customer service as an essential component ofbusiness development and marketing