<b>A statistical approach to the principles of quality control and management</b> <p>Incorporating modern ideas, methods, and philosophies of quality management, <i>Fundamentals of Quality Control and Improvement</i>, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management.</p> <p>The book promotes a unique “do it right the first time” approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy.</p> <p>The <i>Third Edition</i> also features:</p> <ul> <li> <p>Presentation of acceptance sampling and reliability principles</p> </li> <li> <p>Coverage of ISO 9000 standards</p> </li> <li> <p>Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices</p> </li> <li> <p>Strong emphasis on process control and identification of remedial actions</p> </li> <li> <p>Integration of service sector examples</p> </li> <li> <p>The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site</p> </li> <li> <p>New and revised exercises at the end of most chapters</p> </li> </ul> <p>Complete with discussion questions and a summary of key terms in each chapter, <i>Fundamentals of Quality Control and Improvement</i>, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.</p>
Solutions Manual to accompany Fundamentals of Quality Control and Improvement
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