Terms & Conditions
Terms & Conditions of Gangarams Pac Gerna with Effect From 9 May, 2016
Welcome to the portal (the “Company”). The Company is in the business of selling books, stationery, multimedia, movies, toys and gifts (“Products”) on the Website. We request you to carefully go through these terms & conditions (“Terms & Conditions”) to understand the different features of our service. By registering with the Company to avail our services, you irrevocably accept all the obligations stipulated in the Terms & Conditions and agree to abide by them. Accessing the Website through any medium, including but not limited to services on mobile phones, are also subjected to these Terms & Conditions. These Terms & Conditions supersede all previous oral and written terms and conditions (if any) communicated to you.(the “Website”). The content of this Website is the property of Gangarams Pac Gerna, having its registered office at 2nd floor 330/9, 2nd Main, Domlur Inner Ring Road, Near Indiranagar Flyover, Domlur Layout, Bangalore -560071
Please Read These Terms and Conditions Carefully Before Using This Website
(i) All Users who wish to purchase Products on the Website shall register on the Website and become Members prior to the completion of any transaction / purchase on the Website.
(iii) Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account.
Products will be charged at the prices stated on the Website. There are no hidden charges when you make a purchase on the Website.
Product prices are subject to change without notice. For any order, the Product price is the prevailing price on the day the order is placed and payment has been realized by the Company.
Infrequently, data may be inaccurately displayed on the Website due to system errors. The Company reserves the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices.
3. Product Availability
Each Product will be shipped based on Product availability. The duration within which each Product will be shipped is mentioned alongside the Product and may differ from one Product to another. Please note the following Product availability status and corresponding shipping timelines:
(i) “Available” – Products mentioned as “Available” will be shipped in 5-7 business days.
(ii) “In-Stock” - Products mentioned as “In-Stock” will be shipped in 8-12 business days.
(iii) “Out of Stock” - Products mentioned as “Out of Stock” are currently not available with the Company. We will however ship the Product to you when and if the same becomes available with the Company.
(iv) “Out of Print” - Products mentioned as “Out of Print” are not available with the Company as they are no longer being published and have been permanently discontinued.
(v) “Imported Edition” - Products mentioned as “Imported Edition” will be shipped in 12-30 business days.
(vi) “Pre-Orders” – You will be able to pre-order certain Products. These Products will be shipped as and when they become available with the Company. Please note that the Company cannot, and does not, provide any timeline within which such Products will become available. The Company is also not responsible for any delay that might occur with respect to the availability of such Products that may be “pre-ordered.”
Please note that business days exclude public holidays and Sundays.
Any User who wishes to purchase Products from the Website can add the selected Products directly to the shopping cart. Once the User is ready to make payments for his / her purchase(s), such User will be prompted to register with the Website, as detailed in Section 1 above. Only registered Members can make purchases online.
Please note that the Company will not be able to send any Order Confirmation / Shipment / Delivery SMS notifications unless Members perform any one of the following actions:
1. Send "START 5" to 1909 to activate partial-DND, allowing you to receive SMS alerts from all 'Consumer Goods' companies; OR
2. Send "STOP" to 1909 to de-register from DND.
The Company will send email notifications to the email id provided to the Company by the Member during the registration process. However, since a lot of courier and shipment related communication happens via SMS, it is advisable that you subscribe to partial DND.
All orders are considered complete only after the payment has been realized by the Company.
The Company accepts only the following payment options from Members who make purchases on the Website:
(i) Credit Card
(ii) Debit Card
(iii) Net Banking
No matter which method of payment is used, all details furnished towards processing a payment will remain private and confidential.
The Company accepts all valid Credit / Debit Cards issued by Government of India authorized (nationalized/private) banks.
The Company accepts all valid Net Banking enabled by Government Of India authorized (nationalized/private) banks.
If you have any questions or experience any problems while making payments on the Website, please do not hesitate to contact us at http://gangarams.com/contact.html.
The Company as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Please note that we do not provide or accept any payments via “Cash-on-Delivery.”
6. Delivery and Shipping
The Company provides delivery on all Products Delivery Charges extra
You have to specify the address to which the shipment has to be made at the time of purchase. All Product(s) shall be delivered directly to the address as specified at the point of ordering and you cannot, under no circumstances whatsoever, change the address after the order is processed.
You will be provided with an order number and a tracking number when your order is processed and verified by us. You can track your order online by using the tracking number provided to you.
We process all deliveries through reputed couriers. The estimated time of delivery is between 7 to 10 business days from the date of shipment. If there is no courier service available in your area, we will ship your Product(s) via Government Registered Bookpost or Speedpost. For Product(s) shipped via Government Registered Bookpost or Speedpost, the estimated time of delivery is between 2 to 3 weeks from the date of shipment. We will notify you when your Product(s) are shipped. Business days exclude public holidays and Sundays.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non delivery of the Product(s).
The Company does not deliver Products internationally.
The Company ensures that the Products you purchase via the Website are shipped within the time frame mentioned in Section 3 above. However, if due to any reason you fail to receive your order in the stipulated time-frame, feel free to contact us at +91-80-40383838 and we can contact the concerned service provider and resolve the issue for you.
Products purchased from the Website can be returned only by emailing us at within one (1) day of date from delivery and place your request to return the Products. All Product(s) which you wish to return should reach us within two (2) weeks from the date you email us stating that you seek to return such Product(s).within one (1) day from the date of delivery of Product(s), subject to conditions detailed hereafter. If, you want to return the Products purchased from the Website, please email us
Please note that for return of damaged books / Product(s) only, the courier and shipping charges shall be borne by the Company.
In case you wish to return any Product(s) purchased via the website, we request you to provide the following information to us: