Benchmarking in the Public and Nonprofit Sectors

The first edition of <i>Benchmarking in the Public and Nonprofit Sectors</i> offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources.<br /> <br /> <i>Benchmarking in the Public and Nonprofit Sectors</i> provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems.<br /> <br /> Praise for <i>Benchmarking in the Public and Nonprofit Sectors</i><br /> <br /> “This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies.”<br /> -W. David Patton, director, Center for Public Policy and Administration, University of Utah