Dealing with difficult people – from awkward customers at work to irritating neighbours at home – is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.]]>
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How to Manage Difficult People
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Proven Strategies for Dealing with Challenging Behaviour at Work
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Publisher | Hodder & Stoughton, John Murray Press, Little, Brown, Octopus, Orion |