Improvisational Negotiation

<i>Improvisational Negotiation</i> presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict – families, organizations, corporations – and shows how mediated negotiations help them to reach a successful resolution. <p>Unlike most books on the topic, <i>Improvisational Negotiation</i> does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions: What happened? and What strategies can we learn?</p>