Managing Public Disputes

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:<br> * Ten proven principles for managing conflict<br> * A comprehensive framework with step-by-step procedures forcreating productive outcomes<br> * Seven illustrative case examples<br> * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation<br> * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high<br> * Eight tasks targeted for designing an overall strategy formanaging public disputes