Service Modelling

<b>Learn how to use service modelling to streamline and optimize processes!</b> <p>Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information.</p> <p><i>Service Modelling</i> presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail.</p> <p><b><i>Service Modelling:</i></b></p> <ul> <li>Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks.</li> <li>Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies.</li> <li>Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context.</li> <li>Sets the modelling framework in the context of business drivers and modelling paradigms.</li> <li>Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples.</li> <li>Relates concepts to the work of TeleManagement Forum, giving practical examples throughout.</li> </ul> <p><i>Service Modelling: Principles and Applications</i> is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.</p>