Service Science

<p><b>Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment</b> <p>Featuring an innovative and holistic approach, Service Science: <i>The Foundations of Service Engineering and Management</i> provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. <p>Utilizing a combined theoretical and practical approach to discuss service science, <i>Service Science: The Foundations of Service Engineering and Management features:</i> <ul> <li>Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures</li> <li>Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics</li> <li>Plentiful examples of service organizations such as education services, global project management networks, and express delivery services</li> <li>An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science</li> <li>A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management</li> </ul> <p><i>Service Science: The Foundations of Service Engineering and Management</i> is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.