SwitchPoints

<i>SwitchPoints</i> is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years–becoming North America’s top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, <i>SwitchPoints</i> offers lessons that can be applied to <i>any</i> organization seeking to improve the bottom line by improving their culture.