Operations and Technology Express

Fast track route to mastering the management of operations and technology <p>Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness</p> <p>Examples and lessons from some of the world’s most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy<br /> </p> <p>Includes a glossary of key concepts and a comprehensive resources guide</p>